Frequently Asked Questions
Shipping and Order Processing
Why is my order delayed?
Due to overwhelming demand, shipments may be delayed by 4-6 weeks from the order date. We're working hard to expedite the process and appreciate your patience. As a token of appreciation, delayed orders will include a special gift.
How long does it take to process refunds?
Refunds and chargebacks are processed within three business days.
Order Management
How do I cancel my order?
To cancel your order, please contact us with your order number, and we'll assist you promptly.
Can I change my shipping address?
Yes, you can! Simply reach out to us with your updated shipping address, and we'll take care of it for you.
Product Information
Are brooches included with the cloak?
Brooches are not included in the initial batch of cloaks but may be included in future releases.
Are cloaks customizable?
Customizing cloaks is currently challenging due to high demand, but we're committed to meeting your needs and plan to offer more options soon.
Can I request a different size cloak?
We understand sizing concerns and plan to introduce additional size options in 4-6 weeks.
What are the dimensions of the cloak?
Shoulder to bottom hem: 53" (135cm), Top of hood to bottom hem: 75" (190cm), Shoulder circumference fits most: (42" up to 55" bust circumference or 106cm up to 140cm).
Product Care and Maintenance
How should I clean my cloak?
Machine wash cold/warm. Tumble dry gentle. Do not bleach. It can be dried on a normal dryer cycle with medium heat.
Is the cloak waterproof?
Our cloak is not fully waterproof but can withstand light rain conditions.
Product Updates and Releases
When will new colors be available?
We plan to introduce more color options in approximately 4-6 weeks.
Will there be more durable material options available?
Yes, we're planning to introduce more robust material options in 4-6 weeks.
Return and Refund Policy
What is your return policy?
If you're not satisfied, return the cloak for a full refund, no questions asked. Refunds are processed upon receiving the garment back. To start a return, visit our return portal here.
Care Instructions
Material
100% Polyester
Washing
- Hand wash in cold water with a mild detergent.
- For machine washing, use the gentle cycle with cold water.
- Avoid using bleach or harsh chemicals.
Drying
- Air dry by hanging the cloak in a well-ventilated area.
- Do not wring or twist the fabric.
- Gentle tumble dry.
Ironing
DO NOT iron the cloak.
Storage
- Store by folding the cloak and placing it in a cool, dry place.
- Avoid exposure to direct sunlight for prolonged period
Spot Cleaning
- For minor stains, gently blot with a damp cloth.
- Avoid rubbing the fabric.