Frequently Asked Questions

Shipping and Order Processing

Why is my order delayed?

How long does it take to process refunds?

Order Management

How do I cancel my order?

Can I change my shipping address?

Product Information

Are brooches included with the cloak?

Are cloaks customizable?

Can I request a different size cloak?

What are the dimensions of the cloak?

Product Care and Maintenance

How should I clean my cloak?

Is the cloak waterproof?

Product Updates and Releases

When will new colors be available?

Will there be more durable material options available?

Return and Refund Policy

What is your return policy?

Care Instructions

Material

Washing

Drying

Ironing

Storage

Spot Cleaning