Frequently Asked Questions
Shipping and Order Processing
How long does it take to process my order?
Orders typically take 24 to 48 hours to fulfill on normal business days which are Monday through Friday.
How long does it take to process refunds?
Refunds and chargebacks are processed within three business days.
Order Management
How do I cancel my order?
To cancel your order, please contact us here.
Can I change my shipping address?
Yes, you can! Simply contact us here with your updated shipping address, and we'll take care of it for you.
Product Information
Are brooches included with the cloak?
Brooches are not included in the initial batch of cloaks but may be included in future releases.
Are cloaks customizable?
Customizing cloaks is currently challenging due to high demand, but we're committed to meeting your needs and plan to offer more options soon.
Product Care and Maintenance
How should I clean my cloak?
Cloaks should be hand-washed in cold water, but can be machine-washed on a gentle cold cycle using only mild detergents. Hang to dry. Do not soak, bleach, dry clean, or iron cloaks.
Return and Refund Policy
What is your return policy?
If you're not satisfied, return the cloak for a full refund, no questions asked. Refunds are processed upon receiving the garment back. Start a return here.
Care Instructions
Material
100% Polyester
Washing
- Hand wash in cold water with a mild detergent.
- For machine washing, use the gentle cycle with cold water.
- Avoid using bleach or harsh chemicals.
Drying
- Air dry by hanging the cloak in a well-ventilated area.
- Do not wring or twist the fabric.
- Gentle tumble dry.
Ironing
DO NOT iron the cloak.
Storage
- Store by folding the cloak and placing it in a cool, dry place.
- Avoid exposure to direct sunlight for prolonged period
Spot Cleaning
- For minor stains, gently blot with a damp cloth.
- Avoid rubbing the fabric.
