Frequently Asked Questions

Due to overwhelming demand, shipments may be delayed by 4-6 weeks from the order date. We're working hard to expedite the process and appreciate your patience. As a token of appreciation, delayed orders will include a special gift.

Refunds and chargebacks are processed within three business days.

To cancel your order, please contact us with your order number, and we'll assist you promptly.

Yes, you can! Simply reach out to us with your updated shipping address, and we'll take care of it for you.

Brooches are not included in the initial batch of cloaks but may be included in future releases.

Customizing cloaks is currently challenging due to high demand, but we're committed to meeting your needs and plan to offer more options soon.

We understand sizing concerns and plan to introduce additional size options in 4-6 weeks.

Shoulder to bottom hem: 53" (135cm), Top of hood to bottom hem: 75" (190cm), Shoulder circumference fits most: (42" up to 55" bust circumference or 106cm up to 140cm).

Machine wash cold/warm. Tumble dry gentle. Do not bleach. It can be dried on a normal dryer cycle with medium heat.

Our cloak is not fully waterproof but can withstand light rain conditions.

We plan to introduce more color options in approximately 4-6 weeks.

Yes, we're planning to introduce more robust material options in 4-6 weeks.

If you're not satisfied, return the cloak for a full refund, no questions asked. Refunds are processed upon receiving the garment back.