Knightweave Terms of Service
Effective Date: September 18, 2024
Welcome to Knightweave, operated by Claflin Media, LLC. By using our website and purchasing products from us, you agree to the following terms. Please read these terms carefully before placing your order.
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1. Payment Terms
We accept payments via credit card and PayPal. All payments are due at checkout. Refunds are available if a product is returned within 30 days of receipt. Payments are securely processed through Shopify and PayPal, and we do not store any payment information.
2. Shipping and Delivery
We accept payments via credit card and PayPal. All payments are due at checkout. Refunds are available if a product is returned within 30 days of receipt. Payments are securely processed through Shopify and PayPal, and we do not store any payment information.
2. Shipping and Delivery
- Domestic Shipping: We offer free domestic shipping within the United States only.
- Delivery Times: Delivery times range from a few days up to 10 weeks, depending on the item. Longer wait times apply to pre-orders for new releases.
- Return Shipping: Customers are responsible for the cost of return shipping unless they purchase return shipping protection at checkout.
- Incorrect customer shipping information: If a customer provides an incorrect shipping address, Knightweave can update the address if the order has not yet left our distribution facility. Once shipped, the customer is responsible for contacting the shipping carrier to initiate any rerouting requests. Knightweave will assist if additional support from our end is required by the carrier. Knightweave is not liable for deliveries sent to an incorrect address due to customer error. If a misdirected package is returned to Knightweave, we will arrange to resend it to the customer at the corrected address.
3. Returns, Refunds, and Exchanges
- Returns: Items can be returned within 30 days of receipt, provided they are in the same condition as received and unworn.
- Exchanges: Exchanges are accepted within 30 days of receipt under the same conditions as returns.
- Return Shipping: Customers bear the cost of return shipping unless return shipping insurance was purchased.
- Refunds: Refunds can be issued as store credit or to the original payment method.
- Clearance: Clearance items are sold as-is and are not eligible for return or exchange. All sales are final. Buyers acknowledge that clearance items may include gently worn pieces or items with minor aesthetic defects. By purchasing clearance items, buyers accept these conditions and understand the discounted pricing reflects these considerations.
4. Product Warranty and Guarantees
We do not offer warranties. However, if a product is faulty or defective, we will replace it within 30 days of purchase.
5. Intellectual Property
All content, designs, logos, and trademarks on the Knightweave website are the intellectual property of Claflin Media, LLC. You may not use, copy, or reproduce our content for commercial purposes without our express written consent.
6. User Conduct
Users of our website are prohibited from engaging in hacking, scraping, or any related activity. Any such behavior will result in the termination of your account.
7. Limitation of Liability
Our products are intended for safe, everyday wear. They are not designed for use in physically intense activities such as horseback riding, jousting, fencing, LARPing, or any similar situations. Use of the products in these activities is at your own risk.
8. Governing Law
These terms are governed by the laws of the State of Utah, without regard to its conflict of law provisions.
9. Amendments to Terms
Knightweave reserves the right to amend these terms at any time. Customers will be notified of significant changes by email.
10. Customer Accounts
Customers must create a Shopify account to complete purchases. Account security is the responsibility of Shopify. Customers are responsible for keeping their login credentials secure. Knightweave is not liable for any breaches or data leaks that occur through the Shopify platform.
11. Dispute Resolution
If you have any issues, concerns, or disputes regarding your order, please contact us here. We will work with you to find a reasonable solution.
12. Termination of Service
We reserve the right to terminate any customer account if we have reasonable evidence of fraudulent activity. We also reserve the right to cancel any order at any time, provided a refund is issued.
