Shipping policy
Order Processing
All orders are processed within 1 to 3 business days. Orders placed on weekends or holidays will begin processing the next business day. During peak periods such as sales events or new product launches, processing times may be slightly extended. You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Domestic Shipping (United States)
We offer the following shipping options at checkout:
- Standard Delivery Time: 5 to 8 business days
Free standard shipping is available on all domestic orders over $215.
Order Tracking
Once your order has shipped you will receive a confirmation email containing your tracking number. You can use this number to track your order directly through the carrier's website. Please allow 24 to 48 hours for tracking information to update after you receive your confirmation email.
Lost or Delayed Packages
If your tracking information shows your package as delivered but you have not received it, please check with neighbors and any secure locations around your property before contacting us. If your package appears to be lost or significantly delayed, please reach out to the carrier first before reaching out to our support team at support@knightweave.com.
Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. Knightweave is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping address after placing your order, contact us immediately at support@knightweave.com with the correct shipping address and we will do our best to make corrections before the order ships.
Questions
For any shipping related questions please contact us at support@knightweave.com.
