Order Processing

All orders are processed within 1 to 3 business days. Orders placed on weekends or holidays will begin processing the next business day. During peak periods such as sales events or new product launches, processing times may be slightly extended. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Domestic Shipping (United States)

We offer the following shipping options at checkout:

• Standard Delivery Time: 5 to 8 business days 

Free standard shipping is available on all domestic orders over $220.

Order Tracking

Once your order has shipped you will receive a confirmation email containing your tracking number. You can use this number to track your order directly through the carrier's website. Please allow 24 to 48 hours for tracking information to update after you receive your confirmation email.

Lost or Delayed Packages

If your tracking information shows your package as delivered but you have not received it, please check with neighbors and any secure locations around your property before contacting us. If your package appears to be lost or significantly delayed, please reach out to the carrier first before reaching out to our support team at support@knightweave.com.

Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. Knightweave is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping address after placing your order, contact us immediately at support@knightweave.com with the correct shipping address and we will do our best to make corrections before the order ships.

International Shipping Policy

Countries We Ship To

Knightweave currently offers international shipping to Canada, the United Kingdom, Australia, New Zealand, and Mexico.

Shipping Rates & Free Shipping

Orders with a merchandise subtotal over $500 USD, after discounts and before taxes, qualify for free standard international shipping.

For orders totaling $500 USD or less, customers are responsible for shipping charges. Available shipping methods and rates are displayed at checkout.

Free shipping covers outbound shipping only. It does not include duties, taxes, customs charges, or return shipping.

Delivery Times

International delivery times vary by destination, shipping method, carrier availability, and customs processing. Any delivery estimates provided at checkout, in your shipping confirmation, or by the carrier are estimates and are not guaranteed.

Transit estimates begin when the carrier receives your package and do not include order processing time. Customs inspections, local delivery conditions, holidays, weather, and carrier disruptions may extend delivery times.

Duties, Taxes & Customs Charges

Customers are responsible for all applicable import duties, taxes, customs charges, brokerage fees, and other charges associated with importing their order.

Where required by law, applicable taxes will be collected at checkout. Any additional amounts assessed by customs authorities or the carrier are the customer’s responsibility. Free shipping does not waive these charges.

Customers must provide accurate delivery and contact information and respond promptly to requests from customs authorities or the carrier for payment, documentation, or additional information.

Tracking & Customs Delays

Tracking information will be provided once your order ships. Tracking updates may pause while a package is undergoing customs clearance or transferring between international and local carriers. A temporary lack of tracking updates does not necessarily mean a package is lost.

Knightweave cannot control or expedite customs inspections, clearance procedures, or carrier delays. If your package remains undelivered beyond its estimated delivery window, please contact our customer support team so we can help investigate with the carrier. Refunds or replacements for missing shipments will be assessed following that investigation, subject to applicable law.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed, or returned because required duties or taxes were not paid, please contact us to discuss next steps. Where permitted by law, actual return shipping charges and nonrecoverable carrier or customs fees may be deducted from any eligible refund. Reshipping charges are the customer’s responsibility.

International Returns

Eligible international purchases may be returned under Knightweave’s Return Policy. Return requests must be submitted within 30 calendar days of confirmed delivery, based on carrier tracking data. If you believe the recorded delivery date is incorrect, please contact us.

Customers are responsible for return shipping costs unless they purchased Free Return Shipping coverage with their order. That coverage applies to eligible returns according to its terms.

Please contact our customer support team for return instructions before sending your item. Keep your return tracking information and proof of shipment until your return has been processed.

Duties, taxes, and customs fees paid directly to a carrier or government authority are not refunded by Knightweave. Any available reimbursement must be requested from the authority or carrier that collected them.

Your Consumer Rights

This policy does not limit any mandatory rights or remedies available under applicable consumer law, including rights relating to faulty goods, cancellation, or nondelivery.

Questions

For any shipping related questions please contact us at support@knightweave.com.